Last Updated: May 2, 2026 • PIPEDA Compliant
Northline AI ("we", "us", or "our") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using our services, you acknowledge and consent to the practices described in this policy. Consent may be express or implied depending on the sensitivity of the information and the context of collection.
From clients (businesses using Northline AI):
From end users (customers who call your business):
We use personal information to:
In most cases, Northline AI acts as a service provider on behalf of its clients, who remain responsible for their customer relationships and communications.
By using our services, you acknowledge and consent to the collection, use, and disclosure of your information as described in this policy. Clients are responsible for ensuring that their customers are informed that calls may be handled or recorded by an automated AI system.
We may share personal information with trusted third-party service providers including AI processing platforms, telephony providers, SMS delivery services, Stripe (payment processing), and cloud infrastructure providers. We do not sell personal information to any third party. We may disclose information where required by law or court order.
Some of our third-party service providers are located outside of Canada, including in the United States. By using our services, you acknowledge and consent to the transfer, storage, and processing of personal information outside Canada.
We implement reasonable technical, administrative, and physical safeguards — including encryption, access controls, and secure cloud infrastructure — to protect personal information from unauthorized access, loss, theft, or disclosure. However, no security system is completely impenetrable.
In the event of a data breach posing a real risk of significant harm, Northline AI will notify affected individuals and applicable regulatory authorities as required by applicable Canadian law, including PIPEDA breach of security safeguards regulations.
We retain personal information only as long as necessary to provide services and fulfill legal obligations. Upon termination of a client account, personal data will be deleted or anonymized within 30 days, unless retention is required by law.
You have the right to request access to, correction of, or deletion of your personal information. Contact us at northlineai6ix@gmail.com. We will respond within 30 days. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Our website may use cookies or similar tracking technologies to improve user experience and analyze traffic. You may disable cookies in your browser settings.
We may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of the service after changes constitutes acceptance.
Northline AI
Toronto, Ontario, Canada
northlineai6ix@gmail.com
northlineai.ca