Last Updated: May 2, 2026 • Governing Jurisdiction: Ontario, Canada
These Terms and Conditions ("Terms") govern your use of services provided by Northline AI. By accessing or using our services, including clicking acceptance where applicable, you agree to be bound by these Terms in full.
Northline AI provides AI-powered voice receptionist and call-handling services for businesses, including call answering, appointment booking, SMS confirmations, CRM dashboard access, and related automation tools. Northline AI may modify features or functionality of the Service at any time, provided such changes do not materially reduce core functionality. We reserve the right to discontinue any aspect of the service with reasonable notice.
By using our services, you confirm that you are at least 18 years old, or are using the service with the written consent of a parent or legal guardian who accepts these Terms on your behalf.
Northline AI does not guarantee any specific business outcomes, including increased bookings, revenue, call volume, or customer retention. Results vary based on individual business circumstances.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NORTHLINE AI DOES NOT GUARANTEE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE SERVICE. THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You acknowledge that the service uses artificial intelligence and may produce errors or incomplete responses. The system is not guaranteed to perform accurately in every situation and is not a substitute for human judgment. You use the service at your own risk.
Calls handled by the Northline AI system may be recorded or processed for service functionality and quality assurance. You are solely responsible for ensuring your customers are informed that their calls may be handled by an automated AI system, in compliance with applicable Canadian laws.
You agree not to use the service to:
Our services rely on third-party providers including telephony carriers, AI platforms, SMS services, and Stripe. We are not responsible for failures, delays, or errors caused by these providers.
All fees are billed as agreed in your signed Service Agreement via Stripe. All fees are non-refundable except where required by applicable law. Failure to make payment may result in suspension or termination. All fees are exclusive of applicable taxes including HST where applicable. Services are provided subject to a separate signed Service Agreement, which governs pricing and specific service terms. In the event of conflict, the Service Agreement prevails.
All technology, systems, AI configurations, workflows, prompts, and software used by Northline AI remain our exclusive property. You are granted a limited, non-exclusive license to use the service during the term of your agreement only.
To the maximum extent permitted by applicable law, Northline AI shall not be liable for lost profits, missed bookings, reputational harm, loss of data, or indirect damages of any kind. Total liability is limited to fees paid in the 3 months preceding any claim. This limitation applies regardless of the form of action, whether in contract, tort (including negligence), or otherwise, and applies to all claims including those relating to data processing, data loss, or data breaches.
You agree to indemnify and hold harmless Northline AI from any claims, damages, losses, or expenses arising from your use of the service, information you provide, or any violation of these Terms.
We may suspend or terminate your access immediately if you violate these Terms, fail to make payment, or misuse the system. Termination does not relieve you of payment obligations already incurred.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved exclusively in the courts of Ontario.
Severability: If any provision is found invalid, the remaining provisions continue in full force. Entire Agreement: These Terms, together with your signed Service Agreement, constitute the entire agreement between the parties. Amendments: We may update these Terms with 30 days written notice. Continued use constitutes acceptance. No Waiver: Failure to enforce any provision shall not constitute a waiver of that provision. Electronic Acceptance: By accessing or using the service, including clicking acceptance where applicable, you agree to these Terms. Survival: Sections relating to liability, indemnification, intellectual property, and no warranties survive termination of these Terms.
Northline AI
Toronto, Ontario, Canada
northlineai6ix@gmail.com
northlineai.ca